Social Pulse Data Deletion

What to include

• Your name and a contact email address.
• The relevant business or Facebook Page name, if applicable.
• A description of the information you want deleted.
• Any non-sensitive reference that helps us locate it, such as an event date or a link to the relevant public post.

You do not need a Social Pulse account to submit a request about your personal information.

Never send passwords, App Secrets, access tokens or authorisation codes. Please do not send identity documents unless we specifically explain why proportionate verification is necessary.

Requests concerning a child's image

A parent or guardian can contact us about an image of a child for whom they are responsible. Describe the relevant image or event and your relationship to the child. We may need to verify your authority before acting.

How we handle your request

We review the request, verify identity or authority where necessary, and identify the relevant records. Depending on the request, these may include:

• Workspace account information.
• Facebook connection credentials and Page associations.
• Information imported from Facebook.
• Media, drafts or other workspace records containing personal data.
• Relevant backup or recovery copies.

We will explain what action has been taken and whether any information must be retained, together with the reason. A request does not authorise deletion of another person's information or an entire business workspace without appropriate verification.

Response times and retained records

We normally respond within one month. If a lawful extension is necessary because of the complexity or number of requests, we will explain this within the first month.

Some information may need to be retained to meet legal obligations or establish, exercise or defend legal claims. Backups and separate recovery copies may also require different handling from active records. We will explain relevant limitations and the applicable deletion arrangements in our response.

The one-month response period is not a promise that every backup copy is automatically erased within that period.

Removing Facebook access

You can remove the Social Pulse app's access through the applicable app or business-integration settings in your Facebook account.

Removing Facebook access does not itself confirm deletion of information previously stored in Social Pulse. Email us if you also want that information deleted.

What this does not delete

Deletion from Social Pulse does not delete your Facebook account, Facebook Page or original Facebook posts. The current pilot does not request permission to delete Facebook posts.

This request route concerns Social Pulse information. If your request also concerns booking records, photographs held elsewhere or another service operated by our business, mention that in your email so we can address the wider request.

Questions or complaints

Email info@nextlevelai.ie or read our Social Pulse Privacy Notice.

You may also contact Ireland's Data Protection Commission or another competent supervisory authority.